Navigating this eLearning module
This module uses the following navigation aids to move through it.
- A flashing arrow indicates where to click when working within a section.
- At the end of each section a larger, downward arrow will bounce up and down indicating for you to click on it.
- A speaker icon is located at the bottom of each page. You can click on it to repeat the audio or turn the sound on and off.
- To go back to a previous section of the module, use the table of contents option located in the bottom left corner.
Outcomes in the Data Exchange
Organisations have the flexibility to record outcomes directly into SCORE, or to use externally validated instruments or internally developed tools.
When reporting this information into the Data Exchange, the ‘Assessed by’ field captures whether a validated tool was used, and who made the assessment.
If the organisation doesn’t have an outcomes measurement tool, or have developed their own tool but have not validated it, the outcomes data should be reported as using ‘SCORE directly’ in the ‘Assessed by’ field.
A SCORE may be determined by the practitioner’s professional assessment, a client’s self-assessment, a joint assessment between the client and practitioner, or an assessment by the client’s support person.
Recording Outcomes in the Data Exchange
Once you have identified the changes you want to measure, you will select the appropriate SCORE categories and record your initial assessment of your client’s situation on a scale from one to five.
As time goes by, you can record further outcomes at regular intervals, helping build a picture of the outcomes achieved by your client as a result of your services.
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• Circumstances
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Each category is broken down into domains that are designed to cover (in broad terms):
- what is occurring in a client’s life (Circumstances),
- what the client is hoping to achieve (Goals),
- how well the client feels their needs have been met by the services offered (Satisfaction)
- across the broader community from the services delivered (Community).
Standard Client/Community Outcomes Reporting categories
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Circumstance SCOREs can be recorded against one or more of the following domains:
- age-appropriate development
- community participation and networks
- education and skills training
- employment
- family functioning
- financial resilience
- housing
- material wellbeing and basic necessities
- mental health, wellbeing and self-care
- personal and family safety
- physical health
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Goals reflect the objectives of the client to help their circumstances. These goals are:
- changed knowledge and access to information
- changed skills
- changed behaviours
- empowerment, choice and control to make own decisions
- engagement with relevant support services
- changed impact of immediate crisis.
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Client Satisfaction relates to three key questions about the clients perception of the services they have received. The questions are:
- The service listened to me and understood my issues
- I am satisfied with the services I have received
- I am better able to deal with issues that I sought help with.
Only one SCORE is required for this outcome at the end of service delivery.
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Community SCORE reflects changes that may occur through the provision of large group or community engagement work across four areas.
- Knowledge, skills, attitudes and behaviours for a group of clients or community members participating in the service
- Knowledge, skills and practices within organisations with which the service works
- Community structures and networks to better respond to the needs of targeted clients and
- Community social cohesion
Entering SCORE data in the Data Exchange
Once a session has been created in the Data Exchange, a SCORE can then be added for the clients who attended the session of service.